Privacy Policy

PRIVACY PORTAL
Privacy Policy

 

Privacy Notice

A Niterra do Brasil Ltda. ("Niterra", “we” or “our”), CNPJ no. 52.541.760/0001-00, headquartered in Mogi das Cruzes/SP, on Professor Alfredo Rolim de Moura Highway (SP-88), Km. 61, nº 8.111, is responsible for processing personal data collected while browsing the website https://institucional.ngkntk.com.br/ and arising from the provision of services and commercial operations of Niterra.

Protection of privacy and personal data are among Niterra's priorities, and this privacy notice aims to record the company's commitment to security and transparency in the processing of this data, as provided for in current legislation.

Our Privacy Commitment:

• We respect your privacy and your choices.
• We make sure privacy and security are built into everything we do.
• We only send marketing communications if you request, and you can change your mind at any time.
• We never sell or give away your data.
• We only work with trusted partners, in order to ensure the security and protection of your data.
• We commit to being transparent about how we use your data.
• We do not use your data in ways that you have not been informed about.
• We respect your rights and seek to meet your requests, in accordance with our legal and operational responsibilities.

This page aims to detail how Niterra collects, usa, shares and protects personal data of its users, customers and partners, as well as the existing alternatives for exercising your rights.

 

What data is collected and how we use it?

Niterra processes personal data, which are understood as data that allow a natural person to be identified or made identifiable. You are not obliged to provide your personal data, Yet, the lack of some requested information may affect our ability to provide the requested products and services.

The collection of personal data occurs when the user, customer or partner requests some service, register using forms available on the website, interacts through our communication channels or maintains a commercial and operational relationship with us. The list of data varies according to the nature of the existing relationship with Niterra do Brasil:

Categories of Personal Data Processed:

• Consumers and End Customers (SAC, Support and Warranty): Full name, e-mail, phone/WhatsApp, home address, CPF and details of the vehicle involved in the request.
• Customers, Retail, Workshops and Representatives: Name of person responsible/business contact, cargo, corporate email, business phone/WhatsApp, CPF/RG and member data contained in social contracts or registration documents.
• Users of Digital Tools and Electronic Catalog: Name, e-mail, cell phone number and CPF informed when registering and downloading the NGK NTK Electronic Product Catalog.
• Job Seekers: Full name, contact details, academic background, employment history and information entered into the job application and resume form.
• Navigation and Connection Data: IP address, access records, cookies, browser type, operating system and interaction data with our digital platforms.

If the Holder/User includes information with sensitive personal data (health data, genetic or biometric, ethnic origin, political opinions, philosophical or religious, union membership, sexual orientation or life) in the comments/message fields on the website, we will delete the data immediately and without prior notice, aiming at data minimization.

 

In which situations does Niterra collect personal data?

Personal data is collected by the company for the following exemplary situations:

• Request for contact back or general questions sent via the website;
• Responding to requests regarding the exercise of privacy rights;
• Registration and management of participation in technical training and lectures;
• Customer service record (SAC) via phone, e-mail, WhatsApp Corporate and Reclame Aqui platform;
• Request for technical analysis of parts under warranty and issuance of resulting invoices;
• Download and register in the NGK NTK Electronic Product Catalog;
• Carrying out digital market research with workshops and commercial partners;
• Registration of direct customers, distributors, retailers and suppliers to enable commercial relationships (CRM);
• Sending CVs and participating in selective recruitment and selection processes.

 

What is the purpose of collecting and processing personal data?

The collection and processing of personal data is carried out for legitimate purposes, explicit and specific. Or upon informed and valid consent given by the holder. Most personal information is provided directly by the holders, for one of the following reasons:

• To process customer and partner registrations, respond to technical support requests, analyze warranty parts, enable the delivery of products and fulfill contractual obligations assumed.
• To issue incoming and outgoing invoices in the TOTVS ERP, recording tax/tax obligations and complying with determinations of public bodies.
• To maintain corporate service history in CRM, record official communications and protect Niterra in possible legal proceedings, administrative or arbitration.
• To carry out digital market research, continuous improvement of our products and electronic catalogs, comunicação com a base de clientes cadastrados e otimização operacional.
• To send news, materiais publicitários ou comunicações de marketing.

Niterra stores proof of opt-in consent (express) when such consent is considered, applicable privacy legislation, essential for data processing. In the same way, if consent is revoked, proof of such revocation is also stored.

Any consent given by data subjects for the collection and use of personal data must be given voluntarily and in response to clear information from Niterra regarding the indicated use of the data.. Such consent may be withdrawn at any time by the data subject without undue complications. A data, the content and validity of such consent must always be documented

Disclosure/sharing of personal data

Disclosure/Sharing with third parties:

Niterra does not sell personal data. Data sharing occurs only when necessary to: (a) compliance with applicable legislation, regulations, legal process and obligation or governmental request; (b) applicable terms of service, including potential breach investigation; (c) detect, audit, prevent or otherwise address fraud, technical or security issues; for the second time in a row (d) protect against imminent harm to rights, Niterra properties or security, of our employees, users, customers or the public, as required or permitted by current legislation; (for the second time in a row) to comply with or apply our privacy notice terms or other terms and conditions that you have accepted; (f) se tivermos o seu consentimento expresso para fazê-lo.

We may share your personal data within the Group to comply with legal obligations, to prevent fraud and/or protect our tools, to improve our products and services, or after obtaining your consent to do so.

We rely on trusted third-party suppliers to carry out a range of business activities on our behalf. We only provide the information necessary to perform the service in question and require that they commit to the same level of protection and privacy of your data that Niterra would have if it had processed it directly, This includes the obligation not to use your personal data for any purpose other than the purpose contracted by Niterra, in addition to confidentiality obligations and security standards, between others. We always make our best efforts to ensure that all third parties we work with keep your personal data secure. For example, We may entrust services that require the processing of your personal data to:

• Third parties who assist and assist us in providing digital and e-commerce services, such as social media monitoring (social listening), identity management, internet data analysis and search engine, user-generated content curation tools;
• Advertising agencies, marketing, digital and social media to help us provide advertising, marketing and campaigns, analyze your effectiveness and manage your contacts and questions;
• Third parties required to deliver a product to you, p. ex., postal/delivery services;
• Third parties that assist and assist us in providing IT services, such as platform providers, hosting services, maintenance and support of our databases, as well as our software and applications that may contain data about you (These services may sometimes involve access to your data to carry out necessary tasks);
• Credit reference agencies for the purpose of assessing your credit risk and verifying your information where this is a condition of entering into a contract with you;
  

We may disclose your personal data to our partners:

• We may publish social media content on our media. If you consult social media content on our website/apps, a Cookie from that social network may be stored on your device. We invite you to read the Cookies Policy of these social networks for more information.
• When we use Google advertising services on our websites/apps, Google accesses and uses your personal data. If you want to know more about how Google uses your personal data in this context, see Google's Terms of Use and Privacy Policy available here, governing these services and the processing of data.
  

International transfer of personal data

As part of a multinational group, Niterra do Brasil may transfer or provide access to personal data to its headquarters in Japan (Niterra Co., Ltd.) exclusively in legitimate corporate governance and group management situations, such as:

• Treatment and investigation of reports received through the corporate Reporting Channel;
• Presentation of executive management reports and consolidated reports;

• In shared data management systems;

• Budget analysis and approval, investment plans and industrial projects.

Any and all international transfers of personal data strictly comply with the provisions of Article 33 and following of the LGPD, ensuring that the headquarters and international recipients are subject to contractual safeguards that ensure a level of protection equivalent to that required by Brazilian legislation.

Information collected by Facebook Inc, X, LinkedIn, and YouTube and shared with us

All Meta features and services (Instagram, Whatsapp, Messenger, Speak), X (formerly Twitter), LinkedIn and YouTube available on our websites and applications are governed by the policies of each application or website. (social network), where you can obtain more information about your privacy rights and manage your settings.

When you interact with these features on our platforms, you will be able:

• Login with your Social Networks: When you choose to log into our services using your social network login, you authorize us to access and collect information from your public profile (such as name and email), according to the permissions you granted on the originating platform;
• Use Social Plugins: When using buttons like “Enjoy” Where “To share”, you establish a direct connection with the servers of the respective social network, which can then associate your interaction with our content with your user profile;
• Consenting to Cookies and Tracking Technology: Our platforms use third-party cookies and similar technologies, like the Meta Pixel (Facebook). These tools help us understand your activity – including information about your device, how you use our services, the purchases you make and the advertisements you view –, regardless of whether or not you have an account on the respective social network.

When you use these features, We collect data that helps us to:

• Link ads and content of interest to you on Facebook platforms, Instagram, LinkedIn e YouTube;
• Measure and analyze the effectiveness of our platforms and ads.

We may also use personal information that on this website or application (such as your name and nickname, e-mail, address, gender and phone number) to identify you on Meta platforms (Facebook, Instagram, Messenger or any other service), X, LinkedIn and YouTube to show ads that are even more relevant to you. By doing this, o Facebook, Instagram, X, LinkedIn and YouTube will not share your personal information and will delete the information immediately upon completion of the matching process.

 

We don't give, nor do we sell your personal data.

What are the rights of holders in relation to their personal data?

The holder of personal data has the following rights in relation to their data, to the extent that such rights are recognized by applicable laws:

• Processing confirmation: confirmation of the existence of processing of data held by Niterra;
• Data access: access to data collected by the company, with the exception of cases of commercial and industrial secret protection;
• Data correction: request correction of data containing incomplete information, outdated or erroneous;
• Anonymization and blocking: anonymization and blocking of unnecessary data, excessive or treated in non-compliance with the provisions of applicable legislation. Anonymization will take place considering the use of reasonable technical means available at the time of data processing;
• Portability: portability of personal data upon express request. Niterra and its controlled companies reserve the right to deny portability in the case of personal data that could compromise its commercial and industrial secrets.;
• Information about data sharing: information about personal data that is shared with public and private entities;
• Revocation of consent: revocation of consent given, at any time, upon express request of the holder. The revocation procedure will always be free and easy;
• Deletion of personal data: personal data will be deleted at the end of its purpose or if you express your desire to revoke your consent to carry out that processing. Subject to local legal requirements, Niterra may keep personal data if: (i) is legally obliged to maintain them, (ii) to comply with laws and/or regulations that so determine; (iii) need the data to establish, exercise or defend legal claims; for the second time in a row (iii) need to maintain control of data for public health reasons;
• Unsubscribing from personal data: can be requested via the request form, whose access link is at the end of this document.
• Petition the ANPD: Petition your data against the controller before the national data protection authority; but before taking this action, We ask that you contact Niterra through the privacy portal, so we can solve the problem.

Important to highlight, that it is possible to exercise all the rights indicated above by contacting us through the privacy portal.

Niterra will respond to requests made by data subjects to exercise their rights, within a reasonable period of time, upon their request or within a specific period that may be required by applicable local law.

Niterra will handle and investigate complaints made by data subjects regarding any breach of these rules or data privacy legislation and will respond to such complaints in a timely manner.

 

How the security of personal data is guaranteed?

Niterra has appropriate technical and organizational measures to protect personal data, how to classify information, data backup and restoration and identity and access management. These measures are based on analysis of security and data protection risks.

We are committed to keeping your personal data secure and take all appropriate precautions and safeguards to do so. We contractually require that trusted third parties who, possibly, treat your personal data do the same.

We always do our best to protect your personal data and, after receiving them, We use strict procedures and security features to prevent unauthorized access. Because the transmission of information over the Internet is not completely secure, it is not possible to guarantee the complete security of data transmitted to our website, We ask that you be careful and attentive with the form of transmission and the choice of personal data that is shared with us.

How long data is retained?

 

We only keep your personal data for as long as necessary to achieve the purpose for which we collected or stored it, to meet your needs, or to comply with our legal or regulatory obligations.

The data may be kept in our files in compliance with the deadlines defined in the legal system in question.. This justifies, therefore, the maintenance of personal data in our databases, under the same security and protection mechanisms.

The personal data registered in the database will be stored for a period of 02 (years old), and can be deleted in a shorter period of time by Niterra, sem aviso prévio ao Titular. Caso o titular deseje a exclusão, correction, You can change your registration at any time, solicitando através do portal da privacidade.

The option to withdraw consent to the processing of information provided by the HOLDER, oferecidas livre e espontaneamente, sem que exista legislação que obrigue sua retenção por parte da Niterra, pode ser exercida a qualquer tempo solicitando através do portal de privacidade.

If you include sensitive personal data in the message/note fields, desnecessários a finalidade de cadastramento de currículos no banco de dados, we may delete your attachment (curriculum) de forma imediata, without notice to the holder.

We may retain some personal data beyond the periods stated above to comply with our legal or regulatory obligations, as well as to allow and guarantee the regular exercise of our rights (for example, in legal proceedings, administrative or arbitration), ou para fins estatísticos, pesquisas ou históricos.

When we no longer need to use your personal data, they will be removed from our systems and records or anonymized, so that you can no longer be identified from this data.

 

Links to third-party sites and social login

Our websites and Apps may, occasionally, conter links para e com origem em sites de nossas redes de parceiros, advertisers and affiliates. Caso você siga um link para qualquer um desses sites, Please note that these sites have their own privacy policies and that we are not responsible for those policies.. Please check these policies before submitting any personal data to these sites..

 

Social Media and user-generated content

Some of our sites and Apps allow users to submit their own content. Please remember that any content uploaded to one of our social media platforms may be viewed by the public. Therefore, you should be careful when providing certain personal data, for example, financial information or address information. We are not responsible for any actions of third parties if you post personal data on one of our social media platforms, and we recommend that you do not share this information.

 

Contact

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of your rights above, contact us via the privacy portal.

A Niterra nomeou a Compliance Mission – GRC, Trainings, Research and Consulting Ltd., legal entity under private law, CNPJ no. 31.766.485/0001-52, as your Data Protection Officer/Data Protection Officer (“DPO”).

The user can contact the DPO via “Privacy Request Form” no link https://automotivo.ngkntk.com.br/solicitacao-privacidade/?country=br&just = pt, or by email: privacy.niterra@missaocompliance.com.br.

 

Mediation and Election Forum

This policy is subject to the Law of the Federative Republic of Brazil and the Court of the District of Mogi das Cruzes is competent to resolve any dispute in relation to it..

 

Changes to this policy

This online Privacy Policy may be changed without prior notice, due to technological factors, legal or commercial, with immediate effect after publication on websites. By changing this Policy, Niterra will modify the update date that appears at the top and publish the latest version of the document on its website. If there are changes in the way Niterra uses users' personal data, they will be notified through the websites, consisting, featured, a notice of these changes before they are implemented. Users' rights in relation to this Policy will not be reduced without their explicit consent.

 

Informative: terms and definitions

• • Antispyware: Program or software specifically designed to detect, nullify and eliminate spyware and other types of malicious code from a computer.
  • Anti virus: Program or software specifically designed to detect, nullify and eliminate viruses and other types of malicious code from a computer.
  • Cookie: are digital files with small fragments of data (and usually with a unique identifier), which are stored on your device through the browser or application and which store information to identify you and your preferences.
  • Cryptography: Science and art of writing messages in encrypted form or in code. It is used, among other purposes, to: authenticate user identity, authenticate electronic transactions and protect the confidentiality of personal and business communications.
  • Personal Data: Data related to the identified or identifiable natural person.
  • Sensitive Data: Data related to racial or ethnic origin, religious conviction, political opinion, membership of a trade union or religious organization, philosophical or political, data relating to health or sexual life, genetic or biometric data, when linked to a natural person.

• Firewall: Device consisting of a combination of software and hardware, used to divide and control access between computer networks. Personal firewall: software or program used to protect a computer against unauthorized access from the Internet. It is a specific type of firewall.

• Logoff: Procedure where the user informs the user of leaving a website to end communication sessions, in order to prevent unauthorized access by third parties.
• Browser: Application used for browsing websites and internet portals.
• Spam: Term used to refer to unsolicited emails, usually sent to a large number of people.
• Spyware: Term used to refer to a large category of software that aims to monitor a system's activities and send the collected information to third parties, in a covert way, unauthorized and malicious, as stored data, access passwords, banking and personal information.
• Treatment: Any operation carried out with personal data, such as those relating to collection, production, Front desk, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer, diffusion or extraction.
• User/ Holder: Any person authorized to access restricted areas of Niterra's websites, through identification and authentication, or freely accessible areas, mainly customers, suppliers, partners, representatives, employees and job candidates.
• Virus: Program or part of a computer program, usually malicious, that spreads by infecting the machine, that is, inserting copies of itself and becoming part of other programs and files on the computer. It aims to cause damage to information, in addition to carrying out other malicious activities.